There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.
Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers.
The customer service skills that matter
When most business publications talk about customer service skills, things like “being a people person” tend to take the spotlight.
It’s not that this trait is outright wrong, but it’s so vague and generic that it’s hardly a help to anyone looking to get involved in support positions within a company, and it certainly doesn’t help out entrepreneurs/founders who are looking for the right set of skills when hiring the all-important folks who will be taking care of their customers.
Some specific skills that every support employee can master to “Wow” the customers that they interact with on a daily basis...
3. Clear communication skills
4. Knowledge of the Product
5. Ability to use positive language
7. Time management skills
8. Ability to ‘read’ customers
11. Ability to handle surprises